Management…Communication…Retention
Welcome to 21st century commerce. A typical, full time, halfway decent, administrative support staff person making $30,000 will translate into roughly $40,000 after taxes, benefits, and sundry operational costs. If you add another $5,000 for overhead in supplies, equipment and office space you have maxed out your profit margin. This scenario is just for one employee in a small space!
Providing this type of support for your client services can eat up your profit margin. Forcing account managers to do it themselves can eat up valuable time.
There has to be an answer…